Skip to main content
May 17, 2023
Question

Is there a way to unfilter "Approval Status" on the Invoices screen? Once I filter by Approval Status, I have to log out and back in to unfilter it.

  • May 17, 2023
  • 1 reply
  • 0 views
Because I've just turned on approval workflows, I have many older invoices that have no approval status, so when I filter by approval status they disappear. When I want to see them again, I try unselecting all approval statuses in the dropdown, but it doesn't change anything. I have to log out and back in to reset the filter.

1 reply

May 17, 2023

Hi there joshc-gritbooks-,

 

it's vital that all your transactions are correctly entered for your books to be well balanced. QuickBooks Online is a great tool able to help you create and send invoices to your customers so you can get paid for your services. I can point you in the right direction for assistance with filters.

 

One possible cause for filters still being applied after being unchecked would be browsing data. These temporary files can accumulate and cause the information to not be displayed correctly. This can happen to any cloud-based software like QuickBooks Online. Here are some steps to try to resolve any issues caused by browsing data:

 

If the error persists, I recommend reaching out to the QuickBooks Online support team outside of the Community. They'll be able to view the error with you in a secure setting in order to assist in helping you see those transactions correctly. You can reach them using these methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

If you have any other questions, feel free to reach out here.