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R
robbie2
October 21, 2023
Question

Its been 3 weeks since I created a case and advised that when creating a partial invoice from an estimate their program is not calculating the amounts correctly?

  • October 21, 2023
  • 1 reply
  • 0 views
I usually end up spending 2 hours on the phone with someone on support that has no clue what I'm talking about and then they tell me they will create a case and someone will get back to me and not never happens. I'm so sick of their lack of customer service and care for issues that we have with the program. They blatantly lie and say that they will get back to you and they never do but they continue to increase the cost of a program that continually gets worse and worse. So fed up with this ****

1 reply

T
Trish_T
October 23, 2023

Hi robbie2,

 

I appreciate you reaching out here.  It's important that you get the support you need, so you can create invoices from estimates accurately in QuickBooks Online.  In this situation, it's necessary to reach out to our Customer care team for personal interaction.  They'll have the ability to review your case history and take the necessary steps to ensure you're able to accomplish your QuickBooks goals without further delay!

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.

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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

If you have any other questions, feel free to reach back out.  We would be happy to help!

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