Skip to main content
August 31, 2020
Question

Keeps saying "something isn't quite right" when trying to remove receipts into expenses. It worked before. How do I fix this?

  • August 31, 2020
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

August 31, 2020

Hi there, 

 

It's not fun dealing with error messages on your account. Don't worry, I'll be happy to give you a hand so you can experience the full benefits of QuickBooks Online. 

 

First, I'd like to start off by doing some troubleshooting to determine if this isn't a browser related issue. When was the last time you cleared cache and cookies on your browser? Doing this will help fix most issues the site may be having. Here's an article which shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window. 

 

If you're still having issues, I recommend contacting our support team using this link. You're more than welcome to send screenshots of what you're seeing below. Just make sure you cover any personal info on the screenshots. I'll be on standby. :)