Message says customers have an open balance but the Open Balance column shows that all are 0.00. How do I make a recurring invoice inactive when there is no Open Balance?

Hello WLC2012,

Thanks for reaching out in the QuickBooks Community. It's important you're able to make customer's inactive without running into caveats such as the one you've described above.  Rest assured, I'll be happy to assist you so you can get back to doing what you enjoy. 

It's good you've double-checked to make sure there isn't a balance outstanding on the customers in question. Based on the details you've provided above, I suspect this may be a browser-related issue. In order to fix such issues, I recommend clearing cache and cookies on your browser. Clearing cache and cookies helps with fixing most browser issues. You can do this by following the steps in this article: Clear Cache and Cookies. If you're still having issues after verifying the info above, I recommend contacting our support team so they can take a closer look at the issue. You can contact our support team using the details below:

• Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
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