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AmberH1
February 25, 2020
Question

Missing a deposit when trying to reconcile

  • February 25, 2020
  • 1 reply
  • 0 views

I am missing a deposit. I can see the invoice, the payment received, and that it was deposited to the right account. The date is correct.

 

But when trying to reconcile my bank account, this deposit doesn't show up in the list of Deposits and other Credits.

 

Any suggestions where i can find and fix?

Thanks :)
Amber

 

 

1 reply

L
LauraAB
February 25, 2020

Hello AmberH1,

 

I'm glad to hear that you're keeping on top of your QuickBooks Desktop reconciliations as it's the perfect way to keep track of your income and expenses while making sure your books balance. The steps you describe of creating the invoice, receiving the payment, and then depositing it from the Make Deposits feature are correct. With each of these things, as well as the correct date, you should be seeing the transaction in your reconciliation window. Since you're not, troubleshooting is in order.

 

A good first step of troubleshooting is to use the Verify and Rebuild tool. This checks for issues with the data in your company file and rebuilds it if necessary to resolve the issues. The Verify and Rebuild Data in QuickBooks Desktop article outlines how to go through this process. More data troubleshooting options are available in the following article: Fix data damage to your QuickBooks Desktop company file

 

If that's not turning up anything and you're still not seeing the transaction, our phone support team can help you figure this out. With tools such as a screen share session, the agent can work with you and look to see what might be happening. Take a look at the Intuit QuickBooks Desktop software support policies page for details about how to get in touch.

 

Take care!

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