Skip to main content
C
chelskoh25-gmail
January 2, 2024
Question

My"Balance Forward" is not showing on current invoice to record the previous payment made, how can I fix this issue?

  • January 2, 2024
  • 1 reply
  • 0 views
In my "Account Summary", my "Balance Forward" isn't showing that the previous invoice has been paid. Can someone help me fix this issue. I've done the "edit template" already and checked if date on previous invoice is correct. Nothing I do won't show or help.

1 reply

A
Amanda-B
January 2, 2024

Good afternoon, chelskoh25-gmail.

 

I appreciate you turning to the QuickBooks Community for support. I'd be happy to provide some information on why the balance forward may not being showing.

 

It may be browsing data that is preventing the software from doing what it is supposed to do. I recommend clearing your cache and cookies, switching to another browser, or trying a private browser (Incognito)

 

If you're still not seeing the balance forward after trying the steps provided, I encourage you to reach out to the support team outside of the Community so they can investigate further into why this may be happening. You can reach them by following one of these methods:

 

Schedule a Callback: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback

 

Feel free to reach back out if you have any other questions.

Terms & ConditionsAccessibility statement