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K
KWIK
June 10, 2020
Question

My credit card has been compromised and my QB payment for clients has been declined. My clients QB not functioning and showing your c/c declined.How can I avoid in future

  • June 10, 2020
  • 1 reply
  • 0 views
This is unacceptable after one pmt being declined for whatever reason. Please advise of solution for this, as I can't continue using QB or even less recommend it to clients if I know this is a potential threat to my business image.

1 reply

AddieC
AddieC
June 10, 2020

Hi there, 

 

I know how important it is to feel confident in your bookkeeping program. The addition of Payments with QuickBooks Online makes it simple for you to accept payments from your customers quickly. I'll help point you in the right direction for help with this.

 

If you've recently experienced a compromised credit card, your financial institution will likely take action to ensure there's no additional transactions placed on your account. If this has caused an interruption in your Payments service, I can appreciate how this could impact your ability to get paid. 

I want to make sure our team is able to look at your merchant account information right away in order to take the appropriate action to get you back on the right track. It's essential for you to reach out to them directly so they can access your private account information. Here's our contact information: Get in touch.

I'm confident our team will have this sorted out for you in no time. 

Take care.

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