My customer contacts ae gone

Hello Anita,

A big part of QuickBooks Online is making sure your information is organized, and the customer list plays a role in that. Thanks for bringing to my attention that your customers are missing. I'm here to help make sure that you're able to get that customer list back so you can get back on track with working in the program.

When things seem to be missing in QuickBooks Online, there are a few initial troubleshooting steps I like to recommend. The first is to log out and log back in, especially if you've just created a new customer or entry. Sometimes this kind of refresh helps the program catch up to properly display the work you've entered in the books. Give that a shot to see if it makes a difference.

If it doesn't, the next troubleshooting steps I have for you are related to browser, app, Internet, and cache. With QuickBooks Online being a cloud software, temporary Internet files and even the Internet connection itself can impact the way that the program behaves. Please try out the following steps one-by-one.

• Clear browser cache if using a browser
• Clear the app cache if using the QuickBooks Online app for Windows or Mac
• Try a browser if using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

If one of these solves the problem, that's great! If not, please make note of where the customer contact information is missing and then connect with a member of support to troubleshoot this further. For instance, is it only in a drop-down menu on forms that the customers are missing or is it also in the Customers section through the Sales tab? Are any transactions you had linked to customers also missing? These kinds of details are vital for helping us get to the bottom of what's going on.

When you're ready, here are the options for contacting us.

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Wishing you the best with this!