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Jun 6, 2024 1:38 AM UTC
Question

My mobile app is not functioning proper;lyits only showing 6 costomers and 4 sales receipts-I reset my phone and cleared my data/cookies already...Help please

It stopped working May 29 and i reset everything and it worked for a few days and again it acting up again...my sales list is showing 6 sales receipts only

1 reply

Jun 6, 2024 1:43 PM UTC

Hi jodibryer,

 

Thanks for reaching out to us here.  I appreciate the time you've taken to perform some troubleshooting steps with the QuickBooks Online mobile app.

 

The unexpected behavior can happen following an update.  For this reason, I recommend that you uninstall, then reinstall the app. This will ensure it's up-to-date. 

 

Should you require additional assistance, please don't hesitate to contact us.  It would be our pleasure to work with you in real time, and review the issue in more depth from our end.

 

If you have any other questions, feel free to reach out again. We would be happy to help!