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October 19, 2021
Question

My online payments got denied and I recently sent a invoice to customer

  • October 19, 2021
  • 2 replies
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Original commenter did not share additional details

2 replies

Fiat Lux - ASIA
October 19, 2021

How big was your invoice amount?

October 20, 2021

Hello baljeet-pbxtechn. It's essential you know why the online payments on your account have been denied. I highly recommend contacting our support team outside of the Community. A specialist will be happy to take a look at your account and investigate this further. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social MediaFacebookTwitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Let me know if you have other questions, I'm here to help you get back on track with your work.