My phone tells me I have two active subscriptions but when I go to send an invoice I get an error saying I need to manage subs and won’t let me send. Any ideas?

Hello and welcome to the QuickBooks Community!

Being able to send your invoices without receiving error messages is a crucial business practice. While accessing an active subscription you shouldn't have any issues sending invoices using QuickBooks Online on your mobile device, but I want to point you in the right direction so you can get to the bottom of this.

If you have two active subscriptions, you shouldn't have any issue accessing either while logged into QuickBooks Online from your mobile device to send an invoice. However the message you're receiving often occurs when you need to update your billing info or when a 30-day trial has expired. Accessing your Account and Settings from both accounts in order to update your billing and subscription info would be the first step to take. Here's How to update your subscription and billing details.

Once you're sure the billing info is up-to-date for both of your subscriptions, I'd recommend attempting some troubleshooting steps pertaining to the QuickBooks Online mobile app. Check out our Troubleshooting Quick-Start Guide for the QuickBooks Online app for more detail and additional steps, but I'll go over the step that's most effective. 

Most mobile app issues are resolved by uninstalling and reinstalling it from your device. Since your data is stored on the cloud, when you sign in again you'll be able to pick up where you left off, hopefully without any errors or issues preventing you from getting back to business. If this doesn't work and you prefer to or need to use a mobile device to access QuickBooks, I recommend accessing our website via the internet browser on your device. This will help you make the most of the tools and features that QuickBooks has to offer while on the go, while bypassing any issues that you may be running into while using the app.

If you're still receiving the message indicating a problem with your subscription, I'd suggest reaching out to our highly trained team of customer support experts as the next step. They'll be able to take a look at your account details in order to determine if there's something else going on. Here are the ways that you can reach out:

Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. 
Social Media: Facebook, Twitter, and Instagram.

I wish you all the best and hope you have a great day!