My process payment tab is missing

Hello dispatch1,

It's important to me that you have access to all the appropriate tools and options in your QuickBooks Online account. In this case, a few more details would be helpful in determining exactly which area of the product you're referring to, but I'll get you started with some troubleshooting steps.

It sounds like you're looking for a tab related to QuickBooks Payments. This option is available in QuickBooks Online's English accounts and the Payments tab will only appear in the Account and Settings for English accounts. If you're using a French QuickBooks Online account, that's why it's missing.

If you are using an English account and not seeing the Payments option, I recommend clearing your browser or app's cache and making sure you're meeting the QuickBooks Online system requirements. The following aricle explains the importance of clearing cache an includes a link to details about support systems: How do I clear my cache and temporary Internet files?

To troubleshoot further, get in contact with QuickBooks Online support using one of the following options.

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social Media: Facebook and Twitter from Monday to Friday between 9 a.m. and 8 p.m. ET

An agent will be able to collect more details from you and work with you to sort this out.

Enjoy your day!