My Snap Receipts feature is missing in my Mobile App, where did it go?

Hi Gcrocker,

Welcome to Community!  It's great to hear that your keeping up with your work while on the go.  It's essential that you can access the features in the QuickBooks mobile app to complete your daily tasks with ease.  I'll be happy to assist!

Based on the information you've provided, I suggest refreshing the app by following these steps:

For iPhone;  Open the three vertical lines at the bottom and then the ? icon in the upper right.  Select Refresh data.  For Android; Select the 3-dots at the top, choose Settings and then Refresh app data.

If you're still not seeing the snap receipt feature, uninstall and then reinstall the app.

Please don't hesitate to contact us if you're getting the same result.  It would be a pleasure to work with you in real time and make sure you're back to business as soon as possible.

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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