Need info regarding the account we paid for, we thought it was the Plus account,but am not able to add users. Please get back to me as this needs to be resolved. Thx

Hi usermarvin-westwood,

Welcome to the Community! It's great to hear that you're now taking advantage of QuickBooks Online's features and flexibility to manage your business. It's important that you have the correct plan for the number of users in your workplace. Don't worry, I can point you in the right direction. 

You can confirm which QuickBooks Online plan you're currently subscribed to by navigating to the Gear icon towards the top right of the screen, then selecting Account and Settings. From there, click on the Billing and Subscription tab. Here you'll be able to see which plan you have. If it isn't QuickBooks Online Plus, you can upgrade to the correct plan by clicking the Upgrade you plan hyperlink and following the onscreen directions. Once this is complete, you may need to sign out and back in again to see the change go through. You can learn more about changing your subscription here: Upgrade or downgrade your QuickBooks Online subscription

If the plan is already QuickBooks Online Plus and you cannot add any users, this may be a performance issue caused by a build up of cache and other site data within your internet browser. I recommend trying the following troubleshooting steps, checking back between each to see if you're now able to add additional users:

• Clear your browser cache if you're using a browser
• Clear the app cache if you're using the QuickBooks Online app for Windows or Mac
• Try a browser if you're using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

If you're still unable to add additional users after following those steps, I recommend reaching out to our support team outside of the Community. That way, they can privately collect your account details and look into what's happening with your subscription. Here's how you can connect with them: 

Phone: Call 1-855-253-1536 from Monday to Friday from 9 a.m. to 8 p.m. EST.
Schedule a Callback or Chat: Click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
Social Media: Facebook, Twitter, and Instagram.

Please let me know if you have any other questions! 

@usermarvin-westwood 

Keep in mind, the discounted rate is not applicable when upgrading/downgrading your new account. You may open a new blank QBO account to get the discounted price.

https://quickbooks.grsm.io/Canada

then you may utilize the trial period of a migration tool if required

https://transactionpro.grsm.io/qbo