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ddaejm7
May 23, 2020
Question

Not all invoices how up in the invoice menu

  • May 23, 2020
  • 1 reply
  • 0 views

Hi,

 

I have invoices 1001-10012 but inv1001-1003 doesn't show up when I go to invoices in the side bar menu but I can find them by searching by the inv# or in the sales report. What is happening here and how I can get them to all show up when I go to the inv menu? Many thanks.

1 reply

L
LauraAB
May 25, 2020

Hello ddaejm7,

 

I know how much of an impact transaction numbers can make when keeping track of invoices you've entered into QuickBooks Online. I want to make sure you've got all the invoices that should be in the system and that you can find out what's happened with those transactions.

 

Great job with the troubleshooting and searching you've done so far. Searching by transaction number is certainly a useful option and can help you find things quickly. Since that didn't bring up any results, I have somewhere else I'd like you to look: The Audit Log.

 

The program's Audit Log is a fantastic tool to see all activity on your account, including creating and deleting transactions. Since you're not seeing those invoice numbers when searching, it could be that they were deleted by someone else. Here's how you can check.

  1. Select the Gear icon.
  2. Choose Audit Log.
  3. Click Filter.
  4. Select Show only these events.
  5. Check off Transactions.
  6. Choose Deleted/Voided Transactions from the Show drop-down.
  7. Click Apply.

This will show you all transactions that have been deleted. If you're seeing those missing invoice numbers in here, that means someone deleted them. There isn't a way to restore the transactions, but you can recreate them. You can even use the details in the View section if needed.

 

Feel free to try out other filter options in the Audit Log to see what you can find. Here's an article that can help: Use the audit log in QuickBooks Online

 

For further troubleshooting and assistance, contact the QuickBooks Online support team. By speaking with an agent directly, you can do more troubleshooting if necessary.

 

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social Media: Facebook, Twitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET

 

Have a great day.

D
ddaejm7Author
June 15, 2020

Hi LauraAB,

 

Thank you for your response, I am back from my mini staycation and just now had a chance to read your response. The problem isn't a deleted invoice. I have attached a file from the sample company - not client data!  If I go through the invoicing tab on the side bar menu and then to  invoices, not all the "invoiced and paid" invoices show up, they only do if I manually search for them or run a sales report. If looking at the file it's as tho for example inv#8 isn't there. It does show in the snip but in my clients file it doesn't. Any and all help is appreciate, thank you. 

J
JamesM
June 15, 2020

Hi ddaejm7. I want to make sure you get the support you need with this, I recommend contacting our support team for further assistance with this. You can reach out to our team by using any one of these methods below:

 

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social Media: Facebook, Twitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Let me know if you have other question by leaving a comment below. I'm here to help. 

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