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userorganizewithchri
April 15, 2023
Question

On the app shortcuts menu no longer has "invoice" option. It only has the Estimates option, and when I go to the customer and try to "create invoice" its not an option?

  • April 15, 2023
  • 1 reply
  • 0 views
I want to get rid of the "Estimates" short cut and have my "invoices" short cut back.  I don't see an option for this in settings or anywhere.

1 reply

J
JamesM4
April 17, 2023

Hi there, 

 

Thanks for connecting with us here. QuickBooks is designed to be an easy-to-use program. It's vital you're able to use the app without running into issues. Rest assured, I'll be happy to help so you're on the right track. 

 

Based on what you've described, I highly recommend uninstalling and reinstalling the app. This is a great way to troubleshoot issues that may be affecting the app. By reinstalling the app, this ensures you're on the latest version of the mobile app. In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted on how you make out. I'll be one message away.

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