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Sam360
Sam360
March 2, 2022
Question

One month after billing a customer, I realized I totally undercharged them. How do I make a new invoice to show the correct charges with their previous payment applied?

  • March 2, 2022
  • 1 reply
  • 0 views
Billing error. I realized I should have charged $300 an hour but only charged $95. They already paid their bill. How do I go about creating a new invoice with the correct charges and apply their payment to it? Or is there a better way?

1 reply

J
JamesM4
March 3, 2022

Hello Sam60,

 

Thanks for contacting us here. QuickBooks Online is a hassle-free program that simplifies the way you manage your accounting. I'll be glad to point you in the right direction so you can achieve your QuickBooks goals. Recording your transactions the right way is a good exercise for keeping your books accurate.

 

To ensure accuracy in your books, I recommend contacting an accounting professional to get expert advice. Doing this will help prevent any future discrepancies in your books. You can also reach out to accounting professionals on our site using this link here. Otherwise, here's an article that shows you how to: Create invoices in QuickBooks Online. 

 

I'll also leave this question here so other accounting professional members can chime in and share their expert advice. Let me know if you have other questions, I'm here to assist. 

Sam360
Sam360Author
March 3, 2022

Thank you for your reply. I need to figure out how to properly amend this invoice after it has already been sent and paid by the customer. I need to properly account for the GST as this is a contracting business.

N
Nick K
March 3, 2022

Hi Sam360.

 

I'd be happy to help you get your invoice corrected to send to the customer with the right amounts owed.

 

The best way to correct this would be to edit the existing invoice to the correct information. This'll allow you to send the invoice to the client again while still having the old payment assigned to it as a partial payment. To do this you just need to open up the existing invoice by going to Sales>Invoices>Select the invoice>Update the information and click Save and Send.

 

If you have any questions let us know and we'd be happy to help.

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