Paid invoice I am unable to close but cannot match

Hello info-tofinofitne,

Welcome to Community!  Recording customer payments accurately in QuickBooks Online, ensures the transaction is aligned with your bank.  QuickBooks will also be able to  identify it as a match automatically. I would be happy to help!

When you receive a payment from a customer, it needs to be recorded in QuickBooks, so the invoice is marked as paid. Otherwise, the invoice remains open. You can record full or partial payments toward an invoice by following these steps;

1. Open +New from the left menu and select Receive payment

2. From the Customer ▼ dropdown menu, choose the customer

3. Choose the Payment method from the ▼ dropdown menu

4. Enter the account where the payment has been received, in the Deposit to field.

5. In the Outstanding transactions section, select the invoice you're recording the payment on

6. When you're ready, hit Save and close.

Now that the payment has been recorded, you should see it as Match in your bank feed under the For review tab. 

Should you require additional assistance, please don't hesitate to contact us. It would provide a great opportunity for us to work with you on a personal level, and assist you with accomplishing your QuickBooks goals as soon as possible!

Feel free to reach out again, if you have any other questions. We would be glad to assist!