Skip to main content
P
Pat555
June 20, 2023
Question

Populating rates and Quickbooks Time approved hours into new invoices

  • June 20, 2023
  • 1 reply
  • 0 views

We've moved over to QB time online so that it can sync with our QBO. When creating an invoice, the approved hours in QBT will not populate in QBO. Also, the rates that have been set up in QBO in settings-products and services won't populate either....  What am I missing??  One client's hours populated, but no others !

Thanks everyone.

 

1 reply

J
JamesM4
June 20, 2023

Hello Pat555,

 

Welcome to the Community. It's essential you're able to use the program without running into issues.  I'll be glad to steer you in the right direction with this. 

 

I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens. In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

I'll be one message away in case you need further assistance.

Terms & ConditionsAccessibility statement