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January 16, 2023
Question

Product/Services List

  • January 16, 2023
  • 1 reply
  • 0 views

Hello

I am trying to change the description of one of the products. It accepts the change upon 'Save and Close' however when I refresh, it reflects the old description. I have tried umpteen times but still the description does not register the change.  Can I know why?

 

1 reply

January 17, 2023

Hey there gmenezes,

 

Thanks for reaching out to us here. Being able to modify information without running into any issue is important. I would be happy to point you in the right direction.

 

It may be browsing data on your system that is preventing the software from doing what it is supposed to do. Here are some steps to resolve issues that are caused by browsing data:
 

If you're still unable to view the changes you've made, I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. They also have the necessary tools to create a ticket to get the issue resolved if they see fit. You can reach them by following one of these methods:


Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

If you have any other questions, feel free to reach out here.