Skip to main content
B
Bearmtnmartin
December 18, 2020
Question

Purchase orders always show as received

  • December 18, 2020
  • 1 reply
  • 0 views

I have Quickbooks Premier. Ever since upgrading to this version, we have been plagued with open purchase orders almost always showing as being received whether they in fact are or not. Sometimes I can do a search for a particular PO and it will pop up without the received stamp, but usually it shows. This has lead to some real confusion and embarrassment and I need to deal with it. Is this just my version or is this a common thing? 

Thanks for the help.

 

1 reply

B
BearmtnmartinAuthor
December 18, 2020

I tried to open my attachment but it does not. Not sure why. Anyway it is just a screenshot of the PO.

Rebecca R
Rebecca R
December 18, 2020

Hello Bearmtnmartin,

 

Thanks for being such a dedicated member of the QuickBooks family. I love that you've been using QuickBooks to manage your business' books. Entering purchase orders is an important function that many businesses rely on, so I know how critical it is to have this function work correctly. Let me go over what might be causing the issue you're experiencing.

 

A purchase order is marked as Received in Full after you receive the items. If you've received inventory for the items on the PO, it's likely that's why it's showing Received in Full. There are a few different ways you might record inventory as received. One is to receive inventory with a bill, and one is without. For either option you would've had to go to the Receive Inventory dropdown, then select Receive Inventory either with Bill or without a Bill. You can read more on that to see if you may have recorded the inventory as received in this article: Receive inventory.

 

If you're sure you haven't recorded the inventory as received, it's possible that there may be data damage on your QuickBooks Desktop company file that's causing this issue. The Rebuild Data tool is a feature that's built-in to QuickBooks Desktop and should automatically fix minor errors such as these. Here's how you can give it a try:

 

  1. From the File menu, hover over Utilities, then choose Rebuild Data.
  2. Hit OK on the QuickBooks Information window, then follow the steps to save a backup.
  3. Wait as the tool repairs your file. It may take a little while, and QuickBooks may appear to be stuck, but as long as you can move your mouse the tool is still at work.
  4. Select OK once the tool has finished.
  5. Navigate to the File menu again, hover over Utilities, and choose to Verify Data.
  6. Let the tool check your file for data issues. If there aren't any problems, hit OK and continue using your company file. If there are issues detected, you'll need to select Rebuild Now. 

 

You can also opt to repair your company file using the QuickBooks File Doctor, or manually by rebuilding your data. Ensure that you Back up your QuickBooks Desktop company file no matter which option you choose. You'll find all of these steps outlined in the article below:

 

 

If after repairing your company file you're still running into this issue with your purchase orders, the next step is to reach out to our team of highly trained customer support experts. With the use of their many tools they'll be able to get to the bottom of this issue so that you can get back to doing what you love without running into problems. Simply follow this link to contact support.

 

I wish you all the best. Have a great weekend!

 

Terms & ConditionsAccessibility statement