QB is marking some invoices I create as partially paid. But they are not paid. Our costumers don't even have credit cards on file. What can I do?

Hey there marketa1,

Making sure that invoices and their corresponding payments are recorded correctly is important work. Luckily this is an easy process when you use QuickBooks Online. Let me help you identify where those partial payments are coming from so you can get things straightened out and back to doing what you love.

There are a few reasons why your new invoices are showing as partially paid. It's possible that you recorded an overpayment on a previous invoice, and that QuickBooks automatically applied the remainder to the next open invoice. There's also a chance that you've recorded an unapplied credit to this customer and that QuickBooks has automatically applied it. There's an easy way to figure this out, so let me go over this with you.

The first thing you'll want to do is identify the invoices with a partial payment recorded inaccurately against them. Click an invoice to open it. You should see a blue hyperlink that will allow you to View payment. Click that link to open the payment that is recorded against the invoice. You'll see a list of transactions for that customer under Outstanding Transactions, and the invoices that are checked off are included in that payment. To remove an invoice, simply select the checkbox to uncheck it. Then hit Save and close. 

If the amount of the payment recorded was incorrect, you can identify the payment and update the amount to match the amount of the invoice it was recorded against. When viewing the invoice you can also see if a credit was applied by scrolling down to the bottom of the page. If the credit was incorrectly applied you can simply uncheck it then Save your changes to remove it. To prevent credits from automatically applying in the future, please follow these steps:

1. Navigate to the Gear icon.
2. Select Account and Settings.
3. Choose the Advanced tab.
4. Locate the Automation section, and use the Edit pencil to make changes.
5. Switch the toggle next to Automatically apply credits from green to gray (gray is off).
6. Hit Save and then Done.

It may take some searching to determine why you're seeing an overpayment or credit, but I'm confident you'll get to the bottom of this. If you need any additional help, I'll be here to assist. A screen share with one of our support agents might also help you to locate the issue and resolve it. You can reach out via one of the contact methods below if you'd like to work on this with us in real-time.

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I wish you the best of luck. Enjoy your day!