QB Premier (Company Type: Non-Profit )

Explore the trial version of this app to find any useful reference.

https://wildapricot.grsm.io/quickbooks

Hi Khanna17,

Welcome to the Canadian QuickBooks Community! I love that you're helping a non-profit that's using QuickBooks Desktop to manage the books, and I know how donation receipts play a vital role in that kind of bookkeeping. I appreciate you sharing the image of what your screen looks like and how the option to enter donations is missing. I want to make sure this gets sorted out.

I notice you've posted a few other questions to the QuickBooks Community, but that they're all to our US forum, including one about this very issue: QB Premier (Company Type: Non-Profit). If you are using the US version of the software, it's important to make sure you're viewing and posting to that section of our community forum since there are feature differences between each version of the software. I see you've already gotten a response and guidance there, and it looks like you may be good to go.

In this case, it appears the Canadian and US versions work similarly, so you're welcome to try updating the program as mentioned by my US support colleague for the Canadian edition as well. Here's a step-by-step guide from the Canadian Community on making sure the program is up-to-date: Update QuickBooks Desktop to the latest release.

When using the Non-Profit version of QuickBooks Desktop, the screen will look like this, with a Donation icon, which I've highlighted here.

For further assistance, I recommend connecting with the QuickBooks Desktop support team so that a member of the team can go over your setup and more troubleshooting with you. For Canada, this article outlines how you can reach support: Intuit QuickBooks Desktop software support policies

Wishing you the best with this!