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eliot2
August 24, 2023
Question

QBO Invoice Import

  • August 24, 2023
  • 1 reply
  • 0 views

I am having issues importing invoices from a CSV file.  Test file worked last month, but does not work anymore.

Invoices addessed to US customers return an error: "undefined".

 

 

1 reply

T
Trish_T
August 24, 2023

Hi eliot2,

 

Thanks for reaching out here.  QuickBooks Online enables you to import your invoices in one batch, to save time with manual entries.  It's essential that you're able to proceed without error.  I'd be glad to provide some insight here!

 

It's important that the multicurrency feature is turned on in your QuickBooks Online account.  You'll also want to be sure that there are no special characters in your spreadsheet, for a smooth transition,  In addition, it's recommended to remove any blank columns or rows, to prevent confusion when importing the spreadsheet to QuickBooks.  

 

Should you require additional assistance, please don't hesitate to contact us.  It would be our pleasure to work with you in real-time, and help you accomplish your QuickBooks goals without delay!

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.

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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

If you have any other questions, feel free to reach back out.  We're always happy to help!

E
eliot2Author
August 24, 2023

It worked last month.  It does not work now.

If I change the customer name to a Canadian customer, it works.

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