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Mel1958
Aug 24, 2023 7:24 AM UTC
Question

Quick books self employed app

My quick books self employed app was working great but all of a sudden my customer is not receiving the invoice e mail. when i go on the send page their email address is greyed out.

1 reply

Trish_T
Aug 24, 2023 1:36 PM UTC

Hi Mel1958,

 

Welcome to Community!  Having the ability to send invoices to your customers in QuickBooks Self Employed, is a vital part of getting paid on time.  I'd be glad to help!

 

If you haven't done so already, I recommend logging into your account from a web browser.  Once you're logged in, review the customer profile to ensure the email address is accurate with no spaces.  In addition, I suggest reviewing your billing and subscription page, to ensure your account is active.  If you experience the same result, please reach out to QuickBooks Self-Employed Support, for additional assistance from their end.

 

Feel free to reach back out with any other questions.  We'd be happy to assist!

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