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October 30, 2019
Question

Re: How do I add in a convenience fee for paying by credit card?

  • October 30, 2019
  • 1 reply
  • 0 views

I am a QB registrant in Canada in the service industry.

 

We received a call from a QB rep suggesting we are not allowed to charge our clients a service fee or surcharge fee for visa/mastercard transactions, is this true?. We are confused with this as we know other vendors that do and with our larger projects the fee's would be far to expensive to carry so it should be an option for client should they be looking to acquire points.

 

Freshbooks for example offers a service fee auto adjustment to the balance should the client pay visa/mastercard this is very attractive. Why is this feature not available in QB?, we may change providers strictly based on this convenient feature. 

 

Thank you

 

 

 

 

    1 reply

    October 30, 2019

    I hear you on this, Brody0706. I'd like to look into this further so I can help. Could you please provide the phone which contacted you about the service fee?