Re newed my subscription. I keep getting a error message I can't invoice or do any thing in the program. If I try to subscribe its says I already have the program ?

Hi kaylamrazek,

I appreciate you taking the time to explain what's going on and I can see how these kinds of errors would be confusing. I'll point you in the right direction to get this sorted out.

When it comes to billing information and checking the back-end status of your account, an agent needs account details in order to be able to properly look it up. Because community is a public form, it's best to handle these matters through our other support channels.

Choose from one of the following options to get in touch with an agent.

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social Media: Facebook and Twitter from Monday to Friday between 9 a.m. and 8 p.m. ET

Don't be afraid to get in touch! I want to make sure you're able to get back into your account and working on your books.