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January 25, 2023
Question

Receipt snap all of sudden stopped working ?

  • January 25, 2023
  • 1 reply
  • 0 views
Worked fine until a hour ago / I know recent update and I have completed update on my iPhone

1 reply

January 26, 2023

Hey there dealswithintegri, 

 

Thanks for reaching out to us here. Being able to use the snap feature without running into any issues is important. I would be happy to provide some information. 

 

When experiencing these unexpected issues, I recommend refreshing the app, or uninstalling the QuickBooks Online app and reinstalling it. If you're still experiencing the same issue, I encourage you to reach out to the support team outside of the Community. They'll be able to verify your account details in a secure setting. They also have the ability to create a ticket to get the issue resolved if they feel it is necessary. You can reach them by following one of these methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

If you have any other questions, feel free to reach out here.