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Steph84
November 19, 2022
Question

Receiving shopify payments against monthly invoice

  • November 19, 2022
  • 1 reply
  • 0 views

Hi, 

I have a client who uses Shopify as a sales platform. Somehow their books were messed up last year so in January, a new customer was created and was called "Shopify 2022". Every month we go into their shopify account, Pull the sales summary, then we enter in the sales, discounts, returns, shipping, gift cards sold and gift cards redeemed. They are in BC so I then go into the taxes screen and separate the GST and the PST to make sure it's correct.

 

That entry's invoice number is Oct 2022 (or whatever month it is) and then in the bank we post all shopify deposits to the customer Shopify 2022 and the AR account. The accounts seem to be messed up in Nov 2021.Any Idea how to fix this or cross reference things to make sure the right payments are going to the right invoices?

1 reply

A
Alex M
November 21, 2022

Hi there Steph84,

 

It's important that all your transactions be entered correctly in your books so that your accounts can be well balanced. QuickBooks Online is a great tool able to help you keep track of your sales so you can then see the profit of your company. I can point you in the right direction for assistance with these totals that aren't balanced.  

 

In order to make sure that your transaction for November is entered correctly, I recommend checking your reports on Shopify and comparing the totals to the transaction you created to make sure the totals match. If they do match, I recommend reaching out to the QuickBooks Online support team outside of the Community. They'll be able to view your QuickBooks account with you in order to assist in getting everything done correctly. You can reach out to them using these methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

If you have any other questions, feel free to reach out here.

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