Question

Sales Tax is Wrong?

Forum|Forum|6 years ago
January 29, 2020
2 replies
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I am using the Quickbooks Self-Employed program and am finding that the sales tax amounts are off. I live in Ontario, so 13% tax. For a $204.33 purchase, the sales tax that should be applied is $26.56 but it is showing up as $23.51 in the program. Or for a $97.19 purchase, it is adding $20.42 sales tax when it should be $12.63!! Please help!!!

QuickBooks Self-Employed

L

LauraAB

Hello Kendal2,

I know how important it is for your sales tax calculations to be accurate and I want to make sure you're able to sort this out. Knowing more about how you're entering these transactions will help us with troubleshooting the issue and finding a solution for you.

You can begin troubleshooting yourself by taking steps such as clearing your browser or mobile app's cache. This ensures temporary Internet files aren't causing problems when you're trying to work in your books. Here's an article that reviews how to clear the browser cache: How do I clear my cache and temporary Internet files? The article mentions QuickBooks Online, but seeing as QuickBooks Self-Employed is a similarly-based cloud software, you'll be able to take the same steps for your browser.

If you're still seeing the calculation issues, reach out to the QuickBooks Self-Employed support team for further guidance. Here's how: Contact QuickBooks Self-Employed Support Once the agent collects more details, they'll be able to work with you to solve this.

I hope that helps. Have a great rest of your day!

L

Landlobster

I have the same issue. I also work in Ontario and sales tax by quickbooks is something like 11% in stead of 13. Any answers?