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February 3, 2020
Question

Says I need to pay but when I try says next payment is Feb 29

  • February 3, 2020
  • 1 reply
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1 reply

February 3, 2020

Hi there, 

 

It's important you get the support you need with this. I'd be happy to steer you in the right direction.

 

Since the Community is a public space, I'd recommend contacting our Customer Care Team. An agent will be able to access your account on a secured environment and verify the charges.

 

Here’s how to contact us:

  1. Go to the Help icon.
  2. Scroll down to the bottom of the page and click Contact US.
  3. Enter your question in the What can we help you with? field.
  4. Click Let’s talk.
  5. Choose a way to contact us:
    • Get a callback
    • Start messaging

To learn more about your subscription rates and charges, you can read through these articles:

Also, you can refer to these articles to help you resolve unexpected behaviours while navigating around QuickBooks:

Feel free to visit us here in the Community if you have other questions. I'm always here to help.