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A
acmd
August 30, 2022
Question

Sending invoices via email errors out with "You'll need to update your software to access your Intuit Account here."

  • August 30, 2022
  • 1 reply
  • 0 views

I'm running QB 2018 Pro desktop, and I just tried to send an invoice to a customer via email, and I got this error in a popup window:

"You'll need to update your software to access your Intuit Account here."

I last successfully sent an email on June 26, 2022 so the only thing I can think of is that QB released a purposely breaking change to get ppl off older versions. Is this the case? Or is there a simple fix for this? Will I be forced to upgrade for basic functionality??

 

I also attempted to add a new email account and got the same error.

1 reply

A
Amanda-B
August 30, 2022

Hey there acmd,

 

Thanks for reaching out to us here, It's important that you're able to access your account without running into any issues. I can point you in the right direction.

 

Getting you the best support is our number one top priority. With that being said, I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. You can reach them using of of the methods listed in this link.

 

If you have any other questions, feel free to reach out here.

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