Sent an open item statement to a client, many still open invoices were not included that they have received. Don't see a difference between the invoices. What do I do?

Hi paulb-blueoxref-.

Welcome to the QuickBooks Community where members get together to share ideas and help one another out with questions. It's great to have you here. QuickBooks Online makes it easy for you to send out a statement to your clients. I'd be happy to help you get your open invoice statements sent out.

The information that is sent our to your clients in a statement entirely depends on what kind of statement you send out and the settings that you used. If you sent out a balance forward or  transaction statement you'd need to make sure that the correct date range is selected and the right status is selected. If this was an open item statement you just need to make sure it's the right status since it already sets the date for the last 365 days.

You can also try clearing your cache and cookies and opening QuickBooks in a private browser to see if the same thing happens. You can also try running an open invoice report by going to Reports>Who owes you>Open Invoice report. This is to verify the transactions in the statement are correct or not.

If you continue to have issues with this I recommend contacting our support team by using one of the following methods:

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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Have a great day!