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P
pedi
April 10, 2023
Question

Snap a receipt cannot connect to my camera. Other parts of QB can and other apps can. Permissions granted ( and ot worked before)

  • April 10, 2023
  • 2 replies
  • 0 views
Original commenter did not share additional details

2 replies

J
JamesM4
April 11, 2023

Hello pedi,

 

Thanks for connecting with us here. QuickBooks is designed to be an easy-to-use program. It's vital you're able to use the app without running into issues. Rest assured, I'll be happy to help so you're on the right track. 

 

Based on what you've described, I highly recommend uninstalling and reinstalling the app. This is a great way to troubleshoot issues that may be affecting the app. By reinstalling the app, this ensures you're on the latest version of the mobile app. I encourage you to try this out and let me know what happens. 

 

You're more than welcome to keep me posted in the comments below. I've got your back.

P
pediAuthor
April 11, 2023

That did not work.  I uninstalled rebooted the phone, still cannot access the camera for "snap receipt".

 

As I started the QB it asked about using camera, location etc I said yes to

T
Trish_T
April 11, 2023

Hi pedi,

 

Thank you for taking the time to follow the troubleshooting steps provided by my colleague, and getting back to us with the result.  Please be advised that our Development Team is currently investigating the issue to ensure it's fixed as soon as possible.  Although I don't have an ETA for resolution, you can contact us to be added to the list of affected users.  We'll get you set up for status updates, directly to your email.  In the interim, you can upload your receipts or bills from your computer by following the steps in this helpful guide.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
 

Feel free to reach back out, if you have additional questions or concerns.  We'd be glad to help!

L
LCG Equipment
November 21, 2024

I am having the same issue. Has this been figured out?

A
Alex M
November 21, 2024

Hi there LCG Equipment,

 

Thanks for reaching out about receipt scanning. QuickBooks Online is a great tool able to scan receipts so you can keep a copy of th transaction in your books. I can provide some information about entering receipts.

 

If you've already tried deleting and reinstalling the app on your device, I also recommend going into the phone's settings to see if you've given the QuickBooks Online app access to the camera. For further assistance with this error, I recommend reaching out to the support team outside of the Community. They'll be able to provide further steps to resolve the error as well as collect the necessary information to notify the engineering team. You can reach them with these options:

 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Phone: dial 1-855-253-1536
  • Social media; Facebook or X / Twitter

If you have any other questions, feel free to reach out here.

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