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sakurapropertyse
August 1, 2024
Question

The Android app no longer loads new invoices to receive payments, but online through the browser on both mobile and PC does.

  • August 1, 2024
  • 1 reply
  • 0 views
It used to be instantaneous, now maybe after a couple of weeks it does. Very frustrating. I have tried clearing the cache and data, and pulling down the screen to reload the customer page. The amount owed is in the customer list however.

1 reply

H
Henock K
August 1, 2024

Hi sakurapropertyse,

 

Welcome to the Community. It's important that you access the invoicing function to track your books. QuickBooks Online is a great program that gives you the ability to easily track sales and expenses. I'd be glad to help.

I encourage you follow these steps to troubleshoot the issue you've described. 

 

  1. Change the Wifi data connection on your device to 4G (varies by device).
  2. Close and restart the app.
  3. Clear app data. To do this:
    1. Open your device Settings.
    2. select Apps (varies by device).
    3. Choose QuickBooks app from the list, then select Storage.
    4. Select clear data.
  4. Power down and restart your device.
  5. Uninstall and reinstall the app.

 

If the steps provided above don't work, I recommend that you contact our customer support team. They'll be able to take a closer look at your account. Here are some options available to reach out to our team.

 

  • Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

 

Let me know if you have any questions, I'll be happy to help.

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