The system has been missing at least all of my October receipts/transactions. Please advise how to fix this.

Hi kseibel24,

Welcome to the QuickBooks Community. I love that you've been using QuickBooks Online to keep track of your business' receipts and transactions. There are some really great features that make these processes easier, such as using the bank feeds to automatically pull in your transactions, and using receipt capture to import bills and expenses. I'd like to help you get to the bottom of these missing transactions.

It's important to start by eliminating any possible browser issues. Images and files are stored in your browser's cache, as well is in the QuickBooks app. Clearing the cache helps to resolve a number of problems that you may experience while using QuickBooks Online. Please give the steps below a try:

• Clear your browser cache if you're using a browser

• Clear the app cache if you're using the QuickBooks Online app for Windows or Mac

• Try a browser if you're using the app

• Try a private browser window

• Try another browser type

• Make sure you're using a supported browser and system

• Reset your Internet or try on another computer or device

If you're still not seeing the transactions you expect to see, navigate to the Banking or Transactions tab. Select the blue tile for the account that you're missing transactions for. Click the Update button in the upper right. If you have rules in place, they may have automatically categorized your transactions. You can look for your missing transactions in the Categorized or Excluded tabs. If you see them there, simply press Undo to bring them back to the For review tab so that you can correctly categorize them.

Here's a comprehensive article that'll provide you with the steps to follow to manually import your latest transactions, as well as additional steps to take to help bring in your missing transactions:

• What to do if you see a bank error or bank transactions don't download.

In this situation, seeking support outside of the Community might just do the trick. Reaching out to our support team would provide you with one-on-one assistance with an agent that has the tools to do a screen share. Once they take a look at your QuickBooks with you they will know how best to proceed. You can reach out to our support team by calling 1-855-253-1536 from Monday to Friday, between 9 a.m. and 8 p.m. EST. 

I'll be here if you'd like to provide additional details on this issue or if you have any follow up questions. Enjoy your day!