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September 16, 2021
Question

The total on my payment receipts are no longer there. It only lists the invoices paid. Does anyone know how to put this back in? It was there before.

  • September 16, 2021
  • 1 reply
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RE. Received payments on invoices

1 reply

September 16, 2021

Hello there,

 

It's essential you're able to see the total on your payment receipts and I'll be happy to assist you with this. QuickBooks simplifies the way you look at the accounting side of your business. I'd like to help make sure you experience this benefit so you can get ahead with your work. 

 

Based on what you've described, it's important to note that the receipt total is affected by the line items on it. I encourage you to double-check and make sure the appropriate line items are showing as that could be the issue. The other reason why this could be happening is because of cache and cookies on your browser. It's essential you regularly clear cache ad cookies on your browser as that fixes most minor issues it may be having. Here's a helpful article that shows you how: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens.

 

I'll be a message away in case you need additional support. Otherwise, I wish you a great rest of the week!