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June 24, 2020
Question

Trying to send 30% invoice using this app, on a samsung s10+, not working, not happy, do i need a windows tablet to run this damned app

  • June 24, 2020
  • 1 reply
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1 reply

PatriciaT
June 24, 2020

Hi service34,

 

I'm glad to hear you're interested in the QuickBooks Online Mobile app. It's a great add-on that helps you quickly access your account and run your business on the go. I appreciate not having the app working isn't what you'd expect. The mobile app is designed to be smooth and easy to use, and you can access it on your iOS (Apple) or Android devices. I'll be happy to help you get through this.

 

One possible reason why you're not able to use the mobile app is accumulated temporary files on the app platform causing bugs in the program. To ensure your app is running the program properly, I recommend following the troubleshooting steps in this article: Troubleshooting Quick-Start Guide for the QuickBooks Online app

 

In case the issue persists, please reach out to our tech support team for us to investigate this further. Here's how to reach us.

 

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social MediaFacebookTwitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET

 

I hope this helps! Feel free to stop by any time if you have more questions.