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plaidcombecology
Jul 11, 2024 10:57 PM UTC
Question

Unable to upload receipt in quick snap app. Have uninstalled and reset numerous times. This has never been an issue in the past.

I take a photo in the app. Check that all my information is correct and save. Then go to create an expense and I am unable to.

1 reply

Henock K
Jul 11, 2024 11:51 PM UTC

Hi plaidcombecology,

 

Welcome to the Community. QuickBooks Online is a great program that gives you the ability to easily track your sales and expenses. I'd be glad to point you in the right direction regarding the snap app.

 

I can see you've completed the troubleshooting steps for the app. I encourage you to reach out to our customer support team to take a closer look at this. Here are the options available to contact our team. 

 

  • Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
  • Schedule a Callback: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start.

 

Let me know if you have questions, I'll be happy to help. 

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