Unapply credit memo

I'll help you to unapply the credit memo, @phoenix-enterpri.

You'll have to uncheck the credit memo when receiving the payment. This will show as unapplied in your transaction lists. 

Here's how:

1. On the left panel, select Sales.
2. Choose Customer section.
3. Click the customer's name.
4. Click the Payment type of transaction.
5. Uncheck the Credit Memo.
6. Click Save and Close.

You can check the screenshot that I've attached below:

Reach out to us anytime for more questions. Have a good one.