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BestContractors
April 24, 2023
Question

Unavailable fields and unable to customize Ship To portion of invoice

  • April 24, 2023
  • 1 reply
  • 0 views

Our drop down menu for tax is suddenly blank when creating new customers or invoicing.  And QB is putting in the billing information in the Ship To field, even though we've un-checked the box for Same as billing address.  Our IT has suggested logging out and opening QBO in a different browser - we usually use chrome - so we've are using MS Edge, but still encountering the same issue.

1 reply

A
Amanda-B
April 24, 2023

Hey there BestContractors,

 

Thanks for reaching out to us here. QuickBooks Online is a great tool to have, It helps keep your books balanced. It's important that you're able to continue with your QuickBooks goals. I can provide some information.

 

It may be browsing data on your system that is preventing the software from doing what it is supposed to do. Here are some steps to resolve issues that are caused by browsing data:
 

If the issue persists, I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. They also have the necessary tools to create a ticket to get the issue resolved if they see fit. You can reach them by following one of these methods:


Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

If you have any other questions, feel free to reach out here.

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