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jendruch
February 15, 2020
Question

We are trying to figure out how to apply an invoice that we received from our customer to their invoice on our end. to deduct it from their total.

  • February 15, 2020
  • 1 reply
  • 0 views
We had an original invoice for a customer but then something came up and we were then invoiced for some work that we want to now apply to their original invoice and just deduct the amount.

1 reply

J
JamesM
February 17, 2020

Hi there,

 

Welcome to the Community. QB Online makes it easy to manage invoices and I'll be happy to give you a hand. 

 

Based on what you've described, I recommend editing the original invoice. To do this, click on Sales on the left menu > navigate to Invoices > open the invoice in question > make appropriate changes and hit Save. It's important I have a visual representation what you're seeing so I can give you the exact steps. Feel free to comment below and also keep in mind that this is a public platform. You're more than welcome to cover any personal information if you choose to use screenshots to clarify what you're seeing. 

 

In case you need further assistance, feel free to contact our support team using this link here. 

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