Question
We have had a couple odd emails about refund and payment issues with merchant services. The email address though that has nothing to do with us. Deposits are stuck.
This is an example email that suppose to be for a gmail account. We don't use gmail. "We recently attempted to withdraw the outstanding balance of $2.71 from your QuickBooks Payments account, but the transaction was unsuccessful.
We have added a return fee to the total amount you owe.
What to know
• Outstanding balance: $2.71
• Returned Item fee: $0.00
• New balance: $2.71.
The new balance is due immediately. If you already made a payment, you can disregard this notice. "
Now we have issues when clients send us payment direct in QB Online, the deposits aren't being deposited. We are Canadian. Yet the emails seem to relate to the US service. What the heck is going on? Can someone give me the right number to call?
We have added a return fee to the total amount you owe.
What to know
• Outstanding balance: $2.71
• Returned Item fee: $0.00
• New balance: $2.71.
The new balance is due immediately. If you already made a payment, you can disregard this notice. "
Now we have issues when clients send us payment direct in QB Online, the deposits aren't being deposited. We are Canadian. Yet the emails seem to relate to the US service. What the heck is going on? Can someone give me the right number to call?