We're sorry. We can't turn on Payments for you.

Hi, @Dales76.

Thanks for bringing this to my attention. I'm here to help get you pointed in the right direction about why you're unable to turn on payments.

Since we don't have any reported investigation about this prompt, there may be some possible reasons why you can't turn this on. To further check this issue, I'd suggest reaching out to our Merchant Services Department. They have the best resource for such inquiries, as they're able to request account information to pull up your company and share sensitive information.

Here's how you can reach them:

1. Go to https://help.quickbooks.intuit.com/en_CA/contact.
2. Type in Merchant Services on the search box and click the Search tab.
3. You can click the Get Phone Number tab or the Start a Message.

Feel free to reach back out to me if you have any other questions about payments. I'm here to help.