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T
thunderflurry
July 31, 2019
Question

When adding a logo to my invoice template, it appears properly on screen while editing, but shows as a black block in preview. The logo is in JPG format. Any remedies?

  • July 31, 2019
  • 2 replies
  • 0 views
Original commenter did not share additional details

2 replies

J
JamesM
July 31, 2019

Hi there,

 

Great username by the way! I'd be happy to give you a hand with customizing your invoice.

 

Congrats on going as far as far as adding a logo. Now let's figure out why the logo isn't showing on the preview screen. One of the main reasons this happens is that you may be previewing an existing invoice which was present before adding the logo. If that's the case, you won't see the new logo on the old invoice. To see the great logo you've just added, create a new invoice and preview that one. 

 

If that doesn't work, I recommend cleaning your browser. The best way to do this would be clearing your cache and cookies. Doing this will help fix most issues the site may be having. Here's an article that'll show you how to spring clean your browser: Clear Cache and Cookies.  Let me know if you have questions. 

P
pixiedixie
April 5, 2023

I have a somewhat similar problem. I've added a jpg logo, and when I preview it in the template edit window, it shows up fine. When I view it in print preview, after using the template in my form (eg. payment receipt), it appears fine. But when I print the document, it shows up as cut off on the right side as well as the bottom. Why is this happening?

A
Amanda-B
April 5, 2023

Hey there pixiedixie,

 

Welcome to the QuickBooks Community! Thanks for chiming in on this thread. Being able to customize your invoices without running into any issues is important. I would be happy to provide some information.

 

It may be browsing data on your system that is preventing the software from doing what it is supposed to do. Here are some steps to resolve issues that are caused by browsing data:
 

If you're logo is still not printing correctly on the invoice, I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. They also have the necessary tools to create a ticket to get the issue resolved if they see fit. You can reach them by following one of these methods:


Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

If you have any other questions, feel free to reach out here.

P
pixiedixie
April 6, 2023

I use Quickbooks Pro DESKTOP, not the online app.

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