When I add to the description line next to the activity line it is not showing up on the customers side nor when I view the invoice outside the app or webpage? Solutions?

Hi there, 

Glad to have you connect with us here. QuickBooks is an essential program that helps you keep track of your transactions. I'll be happy to point you in the right direction so you can achieve your QuickBooks goals with ease. 

Our engineers have been made aware of this issue and they're working hard to help get you back on track with your work. While there isn't an estimated time frame for a fix, I encourage you to contact our support team so they can add your account to the investigation. This ensures you stay updated about the investigation. Here are our contact details:

• Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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• Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else.