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June 1, 2020
Question

When i am trying to create a long invoice,i go to preview or print and it is partially cut off and the first page has no content other then my template help

  • June 1, 2020
  • 1 reply
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1 reply

AddieC
June 1, 2020

Hi there,

 

I know how important it is to print and preview your invoices in QuickBooks Online. Making sure your invoice looks just how you want it is the best way to feel confident in QBO. I'd be happy to walk you through some troubleshooting steps if you're having issues with your template preview.

 

Try clearing the cache and cookies in your web browser to remove any stored Internet files. These stored files can cause bugs in QBO and other sites. Here's how to clear them: Clear cache and cookies to fix issues when using QuickBooks Online

 

If the issue persists, try using an Incognito window in Google Chrome. This is a private browsing mode that operates separately from the main browser, and it doesn't get impacted by stored cache and cookies. Here's more information about that and how to use it: Browse in Private. You should also try using multiple different browsers.

 

If you're still running into issues, I'd recommend touching base with our tech support team so an agent can take a closer look at what may be happening. I'm confident our team will be able to sort this out for you.

 

Cheers!