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M
mary-doorwaycana
August 3, 2023
Question

When receiving payments, why don't the invoice numbers show up when printing the receipt?

  • August 3, 2023
  • 1 reply
  • 0 views
The reason I as is because I want to send my customer the "receive payment receipt) but since the invoice numbers don't show up it's not very helpful

    1 reply

    J
    JamesM4
    August 3, 2023

    Hi there, 

     

    It's important you're able to view the invoice numbers when receiving your payments. Rest assured, I'll be happy to steer you in the right direction so you can get back to doing what you enjoy. 

     

    In order for the invoice numbers to show you'd first have to enable the Custom transactions numbers feature. Turning this feature on will enable the Invoice no. to display on your sales forms and here's how to enable it: 

     

    1. Go to Settings ⚙ and select Account and settings.
    2. Select Sales, then select anywhere within the Sales form content section.
    3. Turn Custom transaction numbers on.
    4. Select Save, then select Done.

    If you'd like to learn more about how to set up a number preference for your invoice numbers, check out this article here. Let me know if this info helps. I'll be a message away in case you need additional assistance. Otherwise, I wish you a great rest of the week. 

     

    M
    mary-doorwaycanaAuthor
    August 3, 2023

    My custom transaction numbers are turned on. And I can view them when receiving a payment. However, when printing received payment , the invoice numbers do not show up on that printed form only the date of the invoice and amount are there.

     

      J
      JamesM4
      August 3, 2023

      Thanks for confirming that. I'd like to make sure you get the outcome you need with this. From here, I recommend getting in touch with our support team so a specialist can assist you further by sharing your screen. Here's how to get in touch:

      • Phone: Call 1-855-253-1536 from Monday to Friday from 9 a.m. to 8 p.m. EST.
      • Schedule a Callback or Chat: Click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.

      Let me know how you make out. I'll be a message away in case you need anything else 

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