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Jen_Of_the_North
Jen_Of_the_North
September 21, 2024
Question

When sending invoices to customers the "reply to email address" is wrong and I would like to change it.

  • September 21, 2024
  • 1 reply
  • 0 views
I have made sure that our invoices clearly note our email address for e-transfers, however the email address that it's sending from, or the reply to address is a different personal email address that we likely used when we setup our QBO account. I have gone into settings and can't see how to change that. It says my customer facing email address is correct. I have sent test invoices to myself and it's coming from the wrong address. Help please 🙂

1 reply

T
Trish_T
September 23, 2024

Hello Jen_Of_the_North,

 

Thanks for connecting with us here.  It's essential that your email address is aligned with QuickBooks Online forms, to ensure your funds can be sent via e-transfer.  I would be glad to help!

 

Here's how to change your customer-facing/outgoing email address;

 

1. Open your Settings Settings gear icon., then Account and settings

2. From the Company tab, click on the Edit 📝, in the Contact info section

3. Enter your company's email address in the Company email field

4. If this is the same as your customer-facing email address, select Same as company email, or uncheck Same as company email and enter your customer-facing email address

5. Hit Save then Done to save your changes.

 

Feel free to reach out again, with other questions.  We would be happy to assist!

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