When sending receipts my clients do not have the description of my services anymore on the receipt. iI have tried to fix it but no luck. how do can i fix this?

Hi, @crondeau2012-gma. Let's ensure your clients can see the description of your services when sending your receipts.

Before sending your receipts, please check the description to ensure the details aren't missing. Once verified, send the entries to your email to see the result. If the same thing happens, I'd suggest performing some basic troubleshooting steps to isolate the issue.

First, try sending the receipts through a private window as stored cache on the regular browser can affect QuickBooks performance.

Here are the keyboard shortcuts to save you time:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox: press Ctrl + Shift + P 
• Safari: press Command + Shift + N

If it works, clear the cache of your main browser to remove browser history. You can also use other supported browsers to narrow down the result.

Your clients can also use a private window when opening their emails to see the description of your services.

If the issue persists, you can contact support for further assistance. This way, a live representative can look into your account securely and investigate this issue.

For additional resources while handling your receipts and other entries in QBO, you can check out these articles:

• Create and send sales receipts in QuickBooks Online
• What is the difference between an invoice, sales receipt, bill, and statement?

Please leave a comment below if you have additional questions about your receipts. I'll be right here to help. Have a good one!